Frequently Asked Questions
Quickly find the answers you need
If you can't find the answer, please contact our customer service team
Account Related Questions
How do I register an account?
Click the "Register" button in the top right corner of the website, fill in the relevant information (username, email, phone number, password, etc.), agree to the terms of service and privacy policy, and complete the verification code verification to successfully register.
What should I do if I forgot my password?
Click "Forgot Password" on the login page, enter your registered email or phone number, and the system will send a password reset link to your email or phone. Follow the instructions to reset your password.
How do I modify my personal information?
After logging in, go to the "My Account" page where you can modify some personal information. Some sensitive information (such as username, email, etc.) may require contacting customer service for assistance.
Deposit & Withdrawal Questions
How long does it take for deposits to be credited?
Most payment methods are instant, including bank cards, e-wallets, etc. Cryptocurrency may require 10-30 minutes for confirmation.
How long does it take for withdrawals?
E-wallet and cryptocurrency withdrawals are usually instant, while bank card withdrawals take 1-3 business days. VIP members enjoy priority processing.
Are there any fees?
Most of our payment methods are free with no fees. If there are special circumstances, they will be clearly stated on the payment page.
Game Related Questions
Are the games fair?
All games use professional Random Number Generators (RNG) to ensure randomness and fairness of game results. We partner with world-renowned game providers, and all games undergo strict testing and certification.
Can I try games for free?
Some slot games support free play mode, and you can experience games without registering. Live casino and sports betting require registration and deposit to participate.
How do I view game rules?
Each game page has detailed game rules. You can also check the detailed rules and gameplay of various games in the Help Center's game guides.
Promotion Questions
How do I participate in promotions?
View all available promotions on the promotions page, click the "Join Now" button, and follow the instructions to complete the process. Some promotions may require meeting specific conditions.
Can I withdraw promotion bonuses?
Promotion bonuses require completing the corresponding wagering requirements before withdrawal. Please check the detailed terms of the promotion for specific wagering requirements.